We want you to be delighted with your purchase which is why we offer a no fuss 14 day money back guarantee. If for any reason you are unhappy with your purchase, you can return it to us in its original condition and packaging, within 14 days of the date you received the item. Please note that you will be responsible for delivery costs and the costs of returning items to us - unless we delivered the item to you in error, or if the item is faulty or defective. For your protection, we recommend that you use a recorded-delivery service when returning items. We are not liable and cannot take responsibility for any items lost in transit. Once the return for the products is being processed we will refund delivery costs paid by the customer when the order was initially placed. Your statutory rights will not be affected by the additional 14 day money back guarantee.
For hygiene reasons we are unable to give refunds on our filled products (duvets, pillows & mattress toppers) and toiletries unless they prove to be faulty or defective. Orders that contain personalised items with personalisation/monogramming cannot be cancelled, exchanged or refunded unless the product is faulty. This does not affect your statutory rights. RUGS - Please note that rugs cannot be returned via collect+ and must be returned at your own expense.
Once we have received the items and if appropriate, any packaging, a refund will be credited via the original payment method used within 7 working days. Please note the legal requirement for refunds is 30 days, however we endeavour to refund before this time.
Please contact us on 0845 758 5252 with full details of the faulty product and we will arrange for the item to be returned and subsequently inspected by a member of our quality control team.
The phone is manned at the following times:
We hope you will be delighted with everything you have bought from us online, if for any reason you are unhappy with your purchase, you can return it to us in its original condition and packaging, within 14 days of the date you received the item.
CollectPlus is a returns service that allows you to drop your return at one of over 5,800 drop off points at local stores (newsagents, convenience stores and petrol stations etc) at a time and place that suits you. You'll receive proof of postage, insurance and an online tracking code so that you can follow your parcel's progress back to us.
Please note this service is only available to mainland UK customers. If you are outside of mainland UK, you will responsible for the postage and cost of your return.
Using CollectPlus is easy with these simple steps:
1. Visit https://www.collectplus.co.uk/returns/new/Christy to find your local collectplus shop which includes local shops, petrol stations, universities and shopping centres.
2. Follow the instructions, enter your order number and your email address, then print and attach the label to your parcel, ensuring any outbound delivery labels are removed or covered.
3. Drop off your parcel in your chosen store, where you will be given a receipt with a tracking code. You can track your parcel yourself, at https://www.collectplus.co.uk/track/new
You can find your nearest CollectPlus store by clicking here (https://www.collectplus.co.uk/store_locator) and use the ‘Find a store’ search at the top of the page.
PLEASE NOTE - Rugs cannot be returned using collect+.
You have the right to withdraw from the purchase of an item within 7 working days after the date of delivery. If you cancel within this period of 7 working days, you must inform us in writing or by email at sales@christy-home.com. When completing the returns information on the dispatch note, please give the reason "I just don't want it anymore" and return the items within 14 days following the date that you expressed your wish to return the items. Unwanted items returned are at your own cost.
Returns address:
FAO - Julie Leek
Web Returns
Christy (Welspun) UK Ltd
Unit B
Edge Lane Business Park
Higher Openshaw
Manchester
M11 1DG
Orders that contain personalised items with personalisation cannot be cancelled, exchanged or refunded unless the product is faulty. This does not affect your statutory rights.
